Contractor in Charge Names Ripley PR Agency of Record

Contractor in Charge Selects Ripley PR as Agency of Record to Strengthen Brand Growth in the Home Services Industry

KNOXVILLE, Tenn., July 2, 2024 — Contractor in Charge, a leading provider of 24/7 customer engagement, appointment booking, full-service bookkeeping, and controller services for home service contractors, has named Ripley PR as its agency of record.

The partnership aligns two industry-focused organizations committed to helping home service businesses grow stronger, more profitable brands.

A Shared Vision to Support Skilled Trades Professionals

“The team at Contractor in Charge shares our vision to support the hard-working professionals on the front lines of the home service industry,” said Heather Ripley, Founder and CEO of Ripley PR. “We understand the real impact their services have on business owners, and we’re proud to help empower contractors and their teams to work more effectively and profitably.”

With trained, industry-experienced employees and integrations across advanced technology platforms, Contractor in Charge helps business owners reduce operational costs while maintaining high-quality service standards.

Building a Stronger Brand in the Home Services Market

“I’ve known Heather for many years, and she and the Ripley PR team have a proven record of helping businesses in the home services sector grow into industry leaders,” said Lynn Wise, CEO of Contractor in Charge. “They bring specialized expertise and a deep understanding of our field. We were looking for a true strategic partner to help build the Contractor in Charge brand, and Ripley PR was the clear choice.”

Through this collaboration, Contractor in Charge aims to expand brand awareness, strengthen its industry presence, and further position itself as a trusted partner for home service contractors nationwide.

Comprehensive Support for Home Service Contractors

Contractor in Charge provides end-to-end operational and financial support, including:

• Live, 24/7 industry-trained customer engagement and call booking
• Monthly P&Ls and budget reporting
• Cash flow management and financial planning
• Outbound appointment setting
• Dispatch and administrative office support
• Custom greetings and call screening

These services are designed to help contractors increase efficiency, improve financial clarity, and scale their operations sustainably.

About Ripley PR

Founded in 2013, Ripley PR specializes in public relations for home services, franchising, manufacturing, and the building trades. The agency was recognized as one of America’s Best PR Agencies for 2024 by Newsweek and has appeared on Entrepreneur Magazine’s annual list of Best PR Agencies for Franchises for six consecutive years.

Ripley PR offers a full range of strategic communication services, including:

• Media relations
• Crisis management
• Social media strategy
• Award recognition campaigns

The agency is also a partner in IPREX, a $508 million global network of more than 1,100 communications professionals across 100+ markets worldwide.

About Contractor in Charge

Established in 2016, Contractor in Charge delivers comprehensive office and financial solutions for home service contractors. The company specializes in 24/7 customer engagement, call booking, financial reporting, budgeting, cash flow planning, dispatch, outbound appointment setting, and administrative support — all designed to help contractors grow more efficiently and profitably.

Through its partnership with Ripley PR, Contractor in Charge is positioned to elevate its brand presence while continuing to empower contractors across the home service industry.