Contractor In Charge is an operational support partner for HVAC, plumbing, electrical, and all home service businesses, providing 24/7 call coverage, end-to-end lead conversion, business and software optimization, and full-service bookkeeping, accounting, and fractional CFO-level financial support — without adding internal staff.
Running a successful Plumbing, HVAC, or Home Services business shouldn't feel like you're drowning in administrative tasks. Yet every day, contractors across America face the same profit-killing problems:
Industry research shows that many home service companies miss a substantial portion of inbound calls.
Most plumbing, HVAC, and electrical customers expect fast responses.
When calls aren’t answered or digital leads aren’t followed up quickly, they don’t wait — they move on.
When lead follow-up isn’t immediate or organized, the result is predictable:
Most contractors don’t have a clear picture of their true profitability.
When financial data is delayed, incomplete, or inaccurate, business decisions are made on gut instinct instead of facts.
Poor bookkeeping often leads to:
Without timely, accurate financial insight, it’s nearly impossible to scale confidently or protect long-term profitability
Service businesses rely on platforms like ServiceTitan, Housecall Pro, and QuickBooks to run day-to-day operations. But without the right workflows, integrations, and oversight, these systems create friction instead of clarity.
This often shows up as:
Powerful software without optimization creates noise — not insight.
When calls go unanswered, leads aren’t followed up, systems don’t talk to each other, and financials lag behind reality, the cost adds up fast. For many contractors, this looks like:
- Lost jobs they never knew they missed
- Overpaying taxes due to poor financial visibility
- Marketing dollars wasted on leads that weren’t worked
- Long days spent buried in admin instead of leading the business
The problem isn’t effort — it’s structure.
Average annual revenue lost to poor call handling
Average tax overpayment due to poor bookkeeping
Percentage of leads lost due to slow follow-up
Daily time wasted on administrative tasks
These aren't just metrics-they're the tangible outcomes of having a fully integrated operations partner. When leads are answered promptly, estimates are followed up systematically, dispatch runs smoothly, and financial data is accurate and timely, revenue grows predictably and sustainably.
30 Seconds Lead Answer Rate
Abandon Rate Average
Average Cost per Lead Reduction
Average Number of Calls per Month
What if you could capture every lead, know your exact profitability, and get back 3+hours daily?
Contractor in Charge provides the complete back-office support system that successful contractors use to scale from $500K to $2M+ annually. We're not just another answering service – we're your dedicated business growth partner.
Live answering, lead qualification, appointment booking, after-hours dispatch, and emergency escalation for plumbing, HVAC, and electrical businesses.
CIC-native, AI-powered lead management delivered as a fully managed service combining AI automation and live agents to convert leads into booked jobs.
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Controller-level bookkeeping and fractional CFO support providing accrual-based financials, Profit Scorecards, and strategic financial insight for contractors.
Hands-on implementation and optimization of FSM and accounting systems to align operations, reporting, and workflows for scale.
Eliminate the complexity of managing multiple vendors. One contract, one point of contact, one accountability partner.
When your call center, dispatch, and bookkeeping teams work together, nothing falls through the cracks.
Add capacity instantly without recruiting, training, or managing additional internal staff.
We own the outcomes. From lead answer rates to month-end financials, we're accountable for results.
"Before CIC, I was answering calls during estimates, missing family dinners, and had no idea if jobs were profitable. Now I have a professional team handling everything while If ocus on growth. Best business decision I ever made."
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Our team creates your custom call scripts, integrates with your existing software, and trains on your specific processes ensuring zero disruption to your current operations.
Begin capturing every lead and obtaining precise financial data right away. We offer weekly reports and monthly strategy sessions to enhance your growth.
We analyze your current call handling, bookkeeping, and lead management processes. Identify immediate opportunities for improvement and revenue recovery.
Start capturing every lead and getting accurate financial data immediately. We provide weekly reports and monthly strategy sessions to maximize your growth.
24/7 emergency dispatch for burst pipes, water heater failures, and sewer backups. Average response time: 4 minutes.
Our operators understand plumbing terminology and can accurately assess job urgency, book appropriate time slots, and dispatch the right technician.
Track profitability by service type (drain cleaning, water
heater installation, repiping) with industry-standard job costing
Handle peak season call volume with specialized HVAC operators who understand system diagnostics and emergency priorities.
Automated maintenance reminders and scheduling for your
service agreement customers. Increase recurring revenue by 34% on average.
Seasonal cash flow management, equipment financing analysis, and maintenance contract profitability tracking.
Emergency electrical calls are prioritized and dispatched
immediately. Our operators understand electrical safety and can assess true emergencies.
Separate call handling protocols for commercial and
residential customers, with appropriate scheduling and pricing structures.
Track large project profitability, change order management, and progress billing for commercial electrical work.
- We represent your BrandPerfect for solo contractors and small teams
- 24x7x365 Answering Serviceskbcas
- Appointments Booked in FSM
- Industry Trained Live Agents
- Qualification and Conversion based on Your rules
- After Hour Technician Dispatch
- Service Titan Certified Partner
- 24/7 live human coverage with zero downtime
- Dedicated phone number for paid lead lines
- Separate agent teams assigned only to paid leads
- Immediate qualification and booking capability
Digital Channels Covered
-Web form submissions
- Live chat conversations
- SMS and text messaging
- CRM-generated messagesYelp integrations
- Web scheduling widget
- Controller Level Services
- Daily, Weekly, Monthly Bookkeeping Tasks
- Accounts Payable Management
- Month End Reconciliations
- Accruals for Performance Based Accounting
- Sales Tax Reporting and Filing
- Payroll Entry and Journal Entry
- Field Service Platform Reconciliation
- Monthly Financial Statements with Profit Scorecard
- Fraction CFO/COO Services
- Field Service Management Implementation and Optimization
- Pricebook Builds and Revision
- Inventory Setup and Optimization
- Capacity Planning and Board Management
Our team goes beyond consultation; our team becomes your partner. We bring expertise in accounting, field service management, leads management, operations, and call center operations.
CIC provides call center, AI lead management, CRM, bookkeeping, and advisory services for home service companies. We support HVAC, plumbing, electrical, and other trades by handling customer service, scheduling, admin, accounting, and growth operations.
CIC works best for growing home service companies that need consistent call handling, reliable scheduling, and operations support. We support small teams to large multi-location companies.
We manage calls, schedule jobs, score leads, automate admin work, track revenue, and organize financials so your technicians stay busy and your schedule stays full.
CIC combines live CSRs, AI automation, CRM tools, accounting, and advisory into one unified system instead of using separate vendors.
Yes, CIC scales for companies of any size.
We commonly integrate with ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge, QuickBooks Online, and more.
Most clients launch within 7–14 days.
No, our agreements are month-to-month.
Yes, every client gets a dedicated Success Manager.
Yes, CIC adjusts resources automatically for busy season, slow season, or sudden spikes.
Every day you wait is money left on the table. Missed calls, poor bookkeeping, and lost leads are costing you thousands monthly. But it doesn't have to be this way.
Get your free business analysis and custom quote in just seconds:
Limited Time: New clients who sign up this month receive free setup (normally $497) and their first month at 50% off.