A completely outsourced front office.
People, process and technology in one outsourced front office: every inbound lead, voice or digital, handled through to booking with AI for speed to lead, live CSRs who can upsell memberships and quote small repair ranges, and AI dispatching that routes by profit rules — inside the software you already use.
Book a Free Discovery CallBooks into ServiceTitan, Housecall Pro, or the field service software you already run.
Everything this line runs for you.
The whole front office, automated and staffed:
- A completely outsourced front office: people, process and technology
- Voice and digital inbound leads handled through to booking, using AI for speed to lead
- Bookings made in your existing field service management software — ServiceTitan, Housecall Pro, or the platform you already run
- AI dispatching for routing optimization and dispatch by profit rules
- AI digital lead management and booking
- Inbound live CSRs who upsell memberships and quote small repair price ranges
Contractor In Charge supports the operations behind home-service businesses; it does not perform HVAC, plumbing, electrical, or other field trade work.
Built for owners, not switchboards.
The office running on one person
Scheduling, customer calls, and the dispatch board all sit with whoever is nearest the desk. This moves the whole function to a team that does only this.
The shop that outgrew the whiteboard
More trucks means more routing decisions every morning. Dispatch runs on your rules instead of on memory.
The owner who wants one partner
Phone lines, lead channels, booking, and dispatch set up and staffed together, inside the software you already run.
How it fits the whole office.
Answer
We pick up live as your team, 24/7 — after hours and overflow included.
Book & dispatch
The job goes into your FSM and out to the right tech, on your rules.
Follow up
Unsold estimates and paid leads worked until they convert.
Reconcile
Clean books and clear financials by the 10th, every month.
Straight answers
What does In Charge Front Office actually cover?
The whole front office — people, process and technology. Every inbound lead, voice or digital, handled through to booking: AI speed to lead, AI digital lead management and booking, live CSRs on inbound calls, and AI dispatching that routes by profit rules, all booking into your existing software.
Who talks to our customers?
Inbound live CSRs provided by Contractor In Charge, working as your front office. They can upsell memberships and quote price ranges on small repairs, not only take details.
How does the AI dispatching decide what goes where?
It optimizes routing and dispatches by profit rules, so the schedule is built around what each job is worth rather than only around who is free. The CSRs you speak to are people; the routing layer is the AI.
Does it work inside our software?
Yes — bookings are made in the field service software you already use, including ServiceTitan and Housecall Pro, so there is nothing to migrate.
What does it cost?
We scope it with you on a free discovery call. One engagement covers the people, the process, and the AI software used for lead management and bookings.
Tell us where the work is piling up.
Send a short note and we'll come back to you. If you'd rather talk it through, book the free discovery call instead — either reaches the same team.
Prefer the phone? 813-692-9140
Book a Free Discovery Call
Share what your company needs. CIC will follow up to review call volume, lead handling, bookkeeping, software, and the best next step.
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See what a real back office feels like.
Book a free discovery call. We'll find where the money and the missed calls are hiding — and show you exactly how we'd help.
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