A live agent answers, 24x7x365.
After-hours and rollover calls picked up as your team, appointments scheduled, messages taken, and emergencies dispatched to your on-call techs — in ServiceTitan, Housecall Pro, or straight from your scheduling link.
Book a Free Discovery CallStaffed by a 41-person live-agent team trained for the trades.
Everything this line runs for you.
One service line, the whole front desk:
- 24x7x365 live answering — after-hours and rollover calls answered as your company
- Inbound call handling & appointment scheduling — booked straight into your software
- Messages taken and passed to your office with the detail your team actually needs
- After-hours & emergency call handling — real dispatch to the on-call tech, on your rules
- Outbound scheduling & follow-up — confirmations, reschedules, and unsold-estimate calls
- Booking in ServiceTitan and Housecall Pro, or straight from your scheduling link
Contractor In Charge supports the operations behind home-service businesses; it does not perform HVAC, plumbing, electrical, or other field trade work.
Built for owners, not switchboards.
The buried owner
Your phone rings while you're on a job, and every missed call is missed revenue. We pick up so you don't have to.
The shop losing a CSR
No recruiting, training, or turnover. Coverage starts in days and never calls in sick.
The after-hours gap
Nights and weekends answered live, emergencies dispatched — without burning out your office staff.
How it fits the whole office.
Answer
We pick up live as your team, 24/7 — after hours and overflow included.
Book & dispatch
The job goes into your FSM and out to the right tech, on your rules.
Follow up
Unsold estimates and paid leads worked until they convert.
Reconcile
Clean books and clear financials by the 10th, every month.
A window into your own demand.
Live calls, 7-day and 180-day forecasts, call-spike alerts, invoices, teams, and CSV exports — most competitors give you a phone number and a monthly invoice. CIC gives you the dashboard.
Straight answers
Are you an answering service?
No. An answering service takes a message and stops there. We answer as your team, schedule the appointment, dispatch the emergency, follow up on the estimate, and keep the books behind it — the whole office, not just the phone.
Do you work inside our systems, or make us switch?
We work inside the tools you already run — ServiceTitan, Housecall Pro, Jobber, QuickBooks and more. No rip-and-replace.
Are calls recorded?
Yes — every inbound call is recorded and monitored with a pre-roll announcement, and we treat every call as all-party-consent by default.
Do we have to sign a long-term contract?
No long-term contracts. We keep earning your business and hold ourselves to measurable results — booking rate, answer time, and clean financials on schedule.
Tell us where the work is piling up.
Send a short note and we'll come back to you. If you'd rather talk it through, book the free discovery call instead — either reaches the same team.
Prefer the phone? 813-692-9140
Book a Free Discovery Call
Share what your company needs. CIC will follow up to review call volume, lead handling, bookkeeping, software, and the best next step.
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See what a real back office feels like.
Book a free discovery call. We'll find where the money and the missed calls are hiding — and show you exactly how we'd help.
Book a Free Discovery Call