# Contractor In Charge

> Contractor In Charge helps HVAC, plumbing, electrical, and home service contractors capture calls, book jobs, manage leads, clean up financials, and optimize software systems.

Contractor In Charge is a back-office operations provider for HVAC, plumbing, electrical, and other home service contractors, founded in February 2016 by Lynn Wise (CEO & Founder). Core services: 24/7 live call answering, paid-lead handling, QuickBooks Online bookkeeping with fractional CFO support, and field service software optimization. Verified credentials include Certified Intuit ProAdvisor · Elite tier and ServiceTitan Certified. Service facts include an 89% average booking rate on bookable calls as of July 17, 2026, financials delivered on or before the 10th with balance-sheet accounts reconciled. Phone: 813-692-9140. Email: sales@contractorincharge.com. Content last reviewed July 2026.

## Main pages

- [Home](https://contractorincharge.com/): what Contractor In Charge does and who it serves
- [Services overview](https://contractorincharge.com/services): every service line
- [About](https://contractorincharge.com/about): company history, leadership, credentials, and methodology
- [FAQs](https://contractorincharge.com/faqs): common questions and answers
- [Contact](https://contractorincharge.com/contact): Book a Free Discovery Call or phone 813-692-9140

## Services

- [Call Center Services](https://contractorincharge.com/call-center): Trained agents provide 24/7 call coverage, qualify leads, book appointments, handle overflow, support after-hours dispatch, and escalate urgent requests.
- [Leads to Revenue](https://contractorincharge.com/leads-to-revenue): Coordinated response, qualification, booking support, and outcome tracking for paid lead channels, web forms, live chat, SMS, CRM messages, and scheduling widgets.
- [Full Service Bookkeeping and Accounting](https://contractorincharge.com/bookkeeping-cfo): Controller-level bookkeeping, accrual-based financials, reconciliations, profit scorecards, and strategic financial support for contractors.
- [Business Systems & Software Optimization](https://contractorincharge.com/business-systems): Implementation and optimization support for field service management, accounting workflows, pricebooks, inventory, capacity planning, and reporting.

## Industries

- [HVAC Contractors support](https://contractorincharge.com/industries/hvac-contractors): Seasonal call spikes, maintenance agreements, emergency no-cool calls, and equipment replacement opportunities need fast response and clean follow-up.
- [Plumbing Contractors support](https://contractorincharge.com/industries/plumbing-contractors): Urgent plumbing calls need clear triage, fast booking, emergency escalation, and accurate job cost tracking by service type.
- [Electrical Contractors support](https://contractorincharge.com/industries/electrical-contractors): Electrical work needs safety-first intake, commercial and residential routing, project visibility, and clean change order tracking.

## Take action

- Call: [813-692-9140](tel:+18136929140) - live agents answer 24/7, including after-hours.
- Email: [sales@contractorincharge.com](mailto:sales@contractorincharge.com)
- [Book a Free Discovery Call](https://contractorincharge.com/contact): submit the contact form (company, name, email, phone, primary need, message) and CIC follows up
- [New Client Scope Review](https://contractorincharge.com/promotions): Start with a Discovery Call. CIC reviews your call coverage, lead workflows, accounting needs, and business systems, then maps the service scope that fits before pricing is discussed.
- [Back-office health check](https://contractorincharge.com/health-check): six yes/no questions score where a contracting business leaks revenue, with a recommended starting service - no email required
- [Onboarding checklist](https://contractorincharge.com/onboarding): how to prepare for onboarding, service by service - the decisions, access, and workflows covered in discovery, setup, scripting, integration, and training
- [Back-office glossary](https://contractorincharge.com/glossary): plain-language definitions of answer rate, booking rate, speed to lead, accrual accounting, job costing, and the other terms that decide contractor profit
- [Storm & Safety Center](https://contractorincharge.com/storm-center): regional surge seasons, the 72-hour storm-week playbook, life-safety call triage (911-first), and a 10-question storm-readiness scorecard for contractor businesses

## Optional

- [Learning Center](https://contractorincharge.com/blog)
- [Team](https://contractorincharge.com/team)
- [Service Areas](https://contractorincharge.com/service-areas): remote service-area guides; scope is confirmed during discovery