Contractor Corner

Increasing your sales is something that all contractors and business people are trying to do. More sales equals more profit. Sometimes you have to spend money to make it, but if you could increase your sales without spending more money, wouldn’t that be a positive thing?

There are ways to do that, actually pretty simple ones. When you do spend money to market yourself, such as sending out postcards or taking out an ad, that will get you some response. So what do you do with that response? Do you capture that information? What do you do with it?

Capturing the information

The key to successfully leveraging your marketing is capturing the information so you can use it to continue to market and increase sales without spending more. Be sure to put contact information into your list, emails into your email autoresponder. Follow up with them. I know you’ve heard the statistic, but it takes at least 5 follow up contacts to make most sales. Most people give up after the first.

The stats run like this: 44% of salespeople give up after one “no”, 22% give up after two “nos”, 14% give up after three “nos” and 12% give up after four “nos”.

That means at least 5 follow ups, or touches to make a sale. So come up with a routine and calendar it for 5 or more. Whatever works best for you, but it can be a combination of calls and emails but the important part is don’t give up! Remember, those calls and emails don’t cost extra but can make a huge difference.

Use that information in other ways too

It’s the perfect “warm” list to use for promotional emails to entice those who have shown an interest into actually doing something, which will definitely increase your sales. Remember, it’s up to you what it might be, but using that information in creative ways and for free is the key!

How To Increase Your Sales Without Spending Anymore Money | Increasing your sales is something that all contractors and business people are trying to do. More sales equals more profit. Sometimes you have to spend money to make it, but if you could increase your sales without spending more money, wouldn’t that be a positive thing?

An answering service may be just the thing you need for your business! Bugs or critters, you get rid of them all. It feels, though, like you spend more time on the phone answering calls from customers than you do getting rid of their pest problems. So what is the answer? An answering service, of course! There are things you should be looking for in a pest control answering service.

First, how reliable are they?

This means doing some leg work. Check online for complaints. Check with the Better Business Bureau for the same. Are there suits filed past or present in the local courts? Are they incorporated ? Is that incorporation up to date or has it lapsed or been terminated? If they pass all of these tests, there is still more to be done.

Now you need to interview your choices.

Ask them about their hours of business. Do they have people answering after hours or a voicemail box? Ask them their hiring process for staff answering calls. Ask them how they handle emergency calls. All of these things are important in your decision making process. Why? Because if affects your business. Do they answer during business hours as well as after hours? If it’s only after hours, that doesn’t help when you are the busiest. You could have your own voicemail system, so why pay extra for the same thing. Their hiring process is important because you need to know if they are knowledgeable about the very things that your customers are calling about. If your customers are having difficulties with mice, does the answering service know the process for exterminating the home? When customers get information up front, they are more likely to use the most knowledgeable company.

Are they knowledgeable with your scheduling software?

Lastly, are they able to integrate with your scheduling software to schedule technicians on the spot? The best way to make sure you get the customer on the calendar isn’t by having someone return a message to schedule them, it’s by scheduling them when they call. An answering service that can do just that is the one you need.

Find out more about how to hire that kind of amazing pest control answering service today! Click here

5 Things You Should Look For When Hiring A Pest Control Answering Service

You know that you have plenty of contractor competition out there, some, if not most, as competent as you are. So how can you set yourself apart from the contractor competition? A few simple things will make you stand out.

How do you look when you meet with clients?

Just because you are a contractor doesn’t mean it’s ok to show up to a client meeting in grungy work clothes and mud caked work boots. It doesn’t show much respect for your clients. Yes, they know what you do, but would you like it if your doctor or lawyer showed up in shorts and a t-shirt to your meeting with them? Of course not. It would be unprofessional. Take a few minutes to be sure that you and your staff show up to client meetings well groomed and dressed nicely.

Be on time

You know what else shows professionalism? Showing up on time. That’s just common sense and shows respect for your client’s time. How annoyed are you when you show up on time for an appointment with a doctor, only to be left waiting past your appointment time. Have you ever sat and waited for a service person to show up “between 12 and 5”? Don’t do that to your clients. Show up on time. If you are running late, call. Apologize for your tardiness and offer to reschedule. Respect their time like it was your own.

Open communication

Lastly, be sure to be open in your communication with your clients. Communicating with people isn’t just the words you say. It’s also what you don’t say. You need to be listening to your clients more than talking to them. How else can you know what they want? Ask questions and listen to the answers. Then be available to answer questions while the job is being completed. Being unavailable or absent won’t engender confidence in your company!

Do these easy things and you may find that your business grows and grows.

One of the main things we hear from dissatisfied customers and prospects is that they could not get a hold of their contractor. One way to stay “available” is to use a Dispatch and Scheduling service like Contractor In Charge offers… check it out today!

3 Super Easy Things You Can Do To Set Yourself Apart From The Contractor Competition | 3 Super Easy Things You Can Do To Set Yourself Apart From The Contractor Competition

Summer is a time for thunderstorms which means electrical issues for your customers. System shorts, power surges and also things like more construction means your business is busier than ever. It makes it so much harder to answer your phones and return messages to customers and prospective customers. You need help, but not just any kind of answering service. You need an electrical answering service that provides more than just answering your phones.

Ask questions

When someone hires you do they ask questions about your business and service? Of course they do. So shouldn’t you when hiring a service for your business? You need to know things like their business hours and process. You need to know how they handle emergency calls. You need to know how they hire the employees that will be answering your phones. How educated are they? What standards of knowledge are required? Have they been educated about at least basic electrical systems?

Basic knowledge

You need to know these things because it’s important that the people answering your phones have at least a basic knowledge about what your customers and prospects will be calling about. They should at least be able to troubleshoot for the customer. Why send a tech when it is a problem as simple as a flipped breaker? Keeping small issues from becoming big ones will make your customer happy. It will also mean they call back if that problem does become bigger. If it is a bigger issue, it’s important that you get details about the issue, not just a name and number.

Like any other business, you need one that is reliable and has a good reputation. That means after you ask your questions you should do your due diligence and investigate the business.

Do your due diligence

Check with the Better Business Bureau, state and local court searches, making sure the electrical answering service you are considering has all needed licenses, etc. Check with other similar businesses that may use them and get recommendations. Don’t hire anyone that will harm your reputation by doing substandard service when answering your phones. You deserve better, and so do your customers.

If you are looking for a great Electrical Answering Service, check out our options today! click here

5 Things You Should Look For When Hiring An Electrical Answering Service | Summer is a time for thunderstorms which means electrical issues for your customers. System shorts, power surges and also things like more construction means your business is busier than ever. It makes it so much harder to answer your phones and return messages to customers and prospective customers. You need help, but not just any kind of answering service. You need an electrical answering service that provides more than just answering your phones.

There is a lot of contractor scheduling software out there and they all claim to be the best. So how do you know? Investing in software to help your business is a big cost and investing in the wrong software can be a costly mistake. Here are three that are high quality and would be a good investment for your business.

Service Fusion

Service Fusion is a full service software package and it includes a great dispatching and scheduling module. It has great features to help you schedule jobs and dispatch your employees. Things like a drag and drop dispatch grid so you can easily assign work to your employees even while they are on the road. That job information will then dispatch it to employees in the field to their cell phones or tablets. The drag and drop is very visual and easy to use, and lets you map out the best routes to get them there on time.

Find out more about Service Fusion

Jobber

Jobber is another full service contractor software that includes scheduling software. The scheduling software makes assigning jobs easy as can be. It can easily create and duplicate complicated job schedule for recurring jobs. It has a drag and drop calendar which includes day, week and month views. You can include map routing with their intuitive map that helps get the best routes to make getting to jobs easy. You can send those job schedules to your employees with a few clicks of a mouse.

Find out more about Jobber

Service Bridge

Service Bridge is a full service contractor software package. It has a scheduling and dispatch portion that also includes a mobile app. This app is a great app that allows you to push job and customer information to your employees in the field. It also automatically informs them of new assignments and last minute changes to their schedules or job updates. It also allows you and your employees to find the fastest routes to and from jobs and includes turn by turn directions.

Find out more about Service Bridge

Try one or all of them. Each has a free trial so you can see which is a better fit for your business.

If you would like to have some help with your scheduling, please check out our Scheduling and Dispatching Services.

The Best Contractor Scheduling Software | There is a lot of contractor scheduling software out there and they all claim to be the best. So how do you know? Investing in software to help your business is a big cost and investing in the wrong software can be a costly mistake. Here are three that are high quality and would be a good investment for your business.

One of the first key hires that you make when your HVAC business is getting busy should be an HVAC Answering Service. In today’s post we will talk about key things to look for when hiring an answering service and then the ONE THING that you must watch out for that could cause major problems down the line.

Your HVAC business is booming and you’re finding that it’s becoming more and more difficult to get back to your customers and prospects. Having an answering service would be a huge help, but not just any answering service. You need one that understands your type of service business. So what should you look for?

First, a HVAC answering service that has a good reputation

It should go without saying, but check out this business like you would any other. Do your background due diligence: Better Business Bureau, state and local court searches, making sure there are any needed licenses, etc. Check with other similar businesses that may use them and get recommendations. Do your homework! If you hire a fly by night or a business that doesn’t live up to what they promise you’re not only out money, but your customers won’t get the service they deserve.

Next, ask questions.

How long are they open and answering your phones? What about emergency calls? Find out their process. How often do they let calls go to voicemail? Are there live people there during all business hours? How are they screened? What is their average employee turnover rate? It may seem like a strange consideration, but it’s important for one of the next reasons.

Knowledgeable employees

Next, be sure that this answering service has employees knowledgeable about HVAC work. This is important because when customers call with a problem, they want to have a company that understands their problem and can ensure them they can help them. The person answering the phone needs to know the capabilities of the technicians and the company resources to keep a simple issue from escalating to a big one, it saves the customer money and gives them a positive view of your business.

Not generating even more work for you

Last but not least, you need to make sure that your HVAC answering service is not generating even more work for you! A “normal” service will answer your phones and email or text you message. While that is nice, you could do that simply through using Google Voice.

However, if you are truly looking for this to be helpful to growing your company, you need to make sure that the answering service you hire is part of your team. They should not only answer calls, but also be able to schedule technicians and service calls right into your scheduling software. They should also be able to answer simple billing questions on the spot by checking your accounting software.

If you want to grow your company you HAVE to get these kinds of tasks off your plate and being handled quickly and competently by trained staff. Hiring a professional HVAC answering service like Contractor In Charge will allow you to take your business to the next level!

Give us a call today to find out more (813.438.3666 nationwide) or check out our HVAC Answering Service Program today!

Things To Look For When Hiring An HVAC Answering Service | One of the first key hires that you make when your HVAC business is getting busy should be an HVAC Answering Service. In today's post we will talk about key things to look for when hiring an answering service and then the ONE THING that you must watch out for that could cause major problems down the line.