If you are dedicated to growing your plumbing business, one of the first things that comes to mind is offering 24 hour customer service!
How often do your customers have a plumbing emergency in the middle of regular business hours? Not often! They tend to happen at odd hours when you aren’t open for business.
Without 24 hour customer service, you don’t get the message from your customers until the next morning.
Not a big deal, you think…
Really? It’s an emergency situation so do you honestly think they will stop with a message to you? No, of course not! They will call another plumber who has 24 hour customer service to come and help them immediately.
That’s a big deal to your bottom line. Lost business is a problem. Annoyed customers who will be very happy to tell other people that you aren’t responsive in emergencies.
Now, how you handle those calls is another matter. Do you have guys that you can dispatch at 2AM? Maybe your business model isn’t set up that way (yet). Or maybe you are hungry and willing to leave your bed to catch those calls.
Another thing you could do is partner with a local company that does have 24 hour service. You could possibly get referral payments, but at the very least you will have provided an excellent experience for the customer that called in with a problem.
It is easy to think that will turn into a lost customer, but in actuality, it may turn into a lifelong evangelist for your company!
So how great is a 24 hour customer service company for your business?
If you are doing those in-house, possibly it is you who are getting woken up at all hours of morning, not good! If you (or one of your employees) is the one taking those calls, you might want to think about hiring a Customer Service company who can solve some of your problems.
Let’s start with those lost emergency calls. Not lost anymore. The best customer service companies also have the ability to dispatch for you as well. Now those customers will be yours and see you as super responsive. That’s a win/win for sure. That service continues during business hours as well meaning you can keep your focus on your customers and business.
Tired of all of the bookkeeping chores as well? A top notch customer service company will be able to handle that chore for you as well.
Don’t lose business because you don’t have the resources to be responsive. Hire professionals to help and watch your business grow.
Find out more about how to hire an amazing customer service company like Contractor In Charge! We work nationwide and are available 24/7 (how great would that be to say about your business?) Check out our In Charge Services TODAY!