Contractor Corner

As with any business, keeping your finances for your contracting business straight is important.  But it’s incredibly important for a contractor to keep their finances and credit in great shape.  Here’s why.

Equipment purchases

First, you need to keep things in order to be able to spend when you need to spend.  As a contractor you need to be able to make large purchases for equipment and keep it in good working order.  Those purchases are assets to your business that need to make income for your business.  Managing these expenses will mean your business doesn’t become overextended and has the things needed to complete the jobs you’re hired to do.

Operating cash

You also need to have operating cash available to purchase things like supplies for your business, pay for the upkeep of your equipment, pay your employees and other operating expenses.  Without the ability to do that, you won’t be able to complete the jobs you get.  Knowing what those expenses are is also part of having finances in order.  If you know what you’re spending you can also look into lowering those expenses when possible.

Plan for tax payments

You also need to know what is coming in and going out so you can plan for tax payments.  Knowing what you may have to spend on taxes in the future will tell you if you can spend on capital expenditures or save to be able to cover higher taxes in the future.

Keep your contracting business’ finances in order and keep your business running smoothly and effectively and rake in the profits!

If you would like to find out more about how we can help keep your contracting business finances in order, check out our services page today!

Keeping Your Finances In Order Is VITAL For Your Contracting Business | As with any business, keeping your finances for your contracting business straight is important. But it’s incredibly important for a contractor to keep their finances and credit in great shape. Here’s why.

As a business owner, managing your dispatching and scheduling can fall to the bottom of your “to dos” list, but it shouldn’t. Making sure that these vital customer service communications are professional and efficient for your customers is vital to the health of your business!

You probably have an answering service that takes messages and either texts or emails you information regarding customer repair appointments. Great.. but do they actually listen to your customer problem with a confident and caring approach?

Taking information to relay a message is just a piece of the WOW experience you want to provide your customers. But there are seven principles to great customer service …

  1. Having a positive attitude.
  2. Showing confidence that the skills and services provided by your company are what can solve the customer’s request.
  3. Listening to the customer’s needs and communicating to understand vs just replying to the customer.
  4. Caring about the customer’s situation and showing empathy.
  5. Saying “Yes” to the customer about helping them solve their problem
  6. Asking them to set up an appointment and scheduling them for a trained and certified technician to fix their repair request.
  7. Lastly, building value with that customer on what skills, experience, special certifications, etc they are getting when working with your company.

Don’t just settle for an Answering Service… provide your customers with the service that they want and need. Offer the WOW experience of customer service, scheduling, and dispatching for your customers.

You’ve heard all the jokes about Yelp and other online review sites, but are online reviews on those sites really that vital to expanding your business? The short answer is yes. Online reviews are an extension of word of mouth referrals.

Recommendations of others

Online reviews are where your prospective customers will go to see if they want to do business with you. Just like using them for looking up reviews on products, people use them to get reviews on businesses are well. Having great online reviews will increase your business, sales and customer base. The recommendations of others, no matter if they are friends, family or online anonymous strangers, will make prospects more likely to do business with you.

Better serve your customers

Those reviews will also help you better serve your customers. Good reviews are wanted, but negative ones, or even neutral ones, can help you see where you can improve your business and service. Fixing what is wrong, and responding to those reviews with how you fixed it will show everyone that you are responsive to the needs of your customers.

Improve your rankings on search engines

Online reviews also improve your rankings on search engines like Google, Bing and Yahoo! and will mean more online visibility. It will also improve your SEO through keywords used in the reviews. That means that your customers and clients are doing the job of marketing for you. And believe me, one review left will mean more will leave them as well.

So encourage your customers to review you! Put links to the review sites on your website. Don’t be afraid of them. Use them to your advantage and watch your business grow!

Recommendations

We love the company Review Buzz for helping to increase and monitor your reviews. If you would like to find out more about this vital service check out www.reviewbuzz.com today!

Contractor Marketing - Why Having Online Reviews Is Vital To Your Sales Efforts | You've heard all the jokes about Yelp and other online review sites, but are online reviews on those sites really that vital to expanding your business? The short answer is yes. Online reviews are an extension of word of mouth referrals.

If you hadn’t noticed from the news, hurricane season is upon us. Storms are raging from coast to coast, causing flooding from Maryland to Louisiana to the Southwest. Your plumbing service is reaping the benefits with backed up drains and sewer lines from all of the clogged storm drains or backed up septic systems that can’t absorb any more water because the saturated ground flooded out the septic field causing plumbing back ups.

Missing emergency calls

Being your are so busy, stopping to take calls isn’t on your to-do list. But missing emergency calls is not an option either. So what to do? Hire a customer service contractor, one that knows about the plumbing business and plumbing emergencies. Trust me, going cheaper on any old answering service will cost you in the long run.

Here is a comparison

Any old answering service will be happy to take messages. Those will still have to be returned, by you. They don’t schedule appointments for you or provide information to your customers. You may as well just use the free voicemail that your phone provider has. You’ll still have to take the time to return calls. You’ll probably find that a definite percentage of those calls have been made moot because they called another plumber! In an emergency there is no call back waiting time option!

“Customer and dispatch service”

Now picture this: you hire a service that doesn’t just answer your phones. They talk with your customer or prospective customer about the issue they have with their plumbing. They can find out if it’s a situation that needs immediate attention or can wait. They can also schedule that immediate or future appointment right then and there. Now that customer is on your calendar and not someone else’s calendar. The service will also get in touch with your on call guys and dispatch them out to the emergence calls.

Save time

Hire a “customer and dispatch service”that has knowledge about plumbing and also can access your scheduling software and dispatch capabilities. It will save you time in returning calls and save you money in the business you keep because your customers get the attention they need and deserve before you even set foot on their property.

Looking for a great company to help with this? Find out more about our Customer and Dispatch Service for Plumbers!

Hiring A “Customer and Dispatch Service” For Plumbing Emergencies | If you hadn't noticed from the news, hurricane season is upon us. Storms are raging from coast to coast, causing flooding from Maryland to Louisiana to the Southwest.

Like it or not, as a contractor and business owner you are also a salesperson. Yes, that nasty word…salesperson. But you are. You have to sell the jobs and keep the clients. That takes sales knowledge and tactics. One of those tactics is follow up. There are three important times to do that.

First time to follow up

The first time follow up is important is when you are onboarding maintenance clients. Maintenance clients are the bread and butter of your business. Yes, big jobs are great, but it’s the maintenance clients that keep your business running.

Making sure that you follow up with these clients is important. You should check in with them at each step of the way, starting at closing of the deal. Then after the first maintenance and so on.

After the quote

The next time is after you give a client or prospective client a quote but haven’t gotten a deposit from them. You spent a lot of time with that customer, going over what they want done. Then the time to write the quote.

But you haven’t heard back from them yet. Your first mistake was not getting a deposit on the spot, so following up is really important. Customers will often get a quote from you then use it to haggle down another contractor. Use this follow up to reinforce your job quality and workmanship to win them back.

The last time for follow up is after the work has been completed

This time it’s time to find out how the job went. You got the job and sent out your crew. Now is the time to send a thank you card and follow up with a call. Clients love to be shown how grateful you are for their business.

You need to know that your crew did everything right. Call or stop by and find out just how it went and what they think. Ask for their feedback and use this opportunity to make them a maintenance client.

If you would like to have some help with all this followup, make sure to give us a call today to find out more! (813) 438-3666 – NATIONWIDE.

Contractor Marketing - Our 3 Top Sales Tips... Follow Up, Follow Up, Follow Up | Like it or not, as a contractor and business owner you are also a salesperson. Yes, that nasty word…salesperson. But you are. You have to sell the jobs and keep the clients. That takes sales knowledge and tactics. One of those tactics is follow up. There are three important times to do that.

Your carpet cleaning company is as busy as can be and taking time to answer your phones isn’t on your schedule. But you know you won’t stay busy if you don’t get those messages. So, you realize it’s time to hire customer service help. But don’t hire just anyone. That mistake could be worse than trying to do it yourself.

So let’s see why that is

Picture this: you have a client call because their dog ate a bag of chocolates and threw them up all over the carpet. They need to know whether the stains will come out and what they can do. If you had the time to actually take the call and either give them some advice on how to try and treat it or schedule the time to come and let your magic remove the stains. Hire the wrong service and the most you’ll get is a name and phone number. At worst your prospective customer will move on to another company that will answer their question on the first call.

Dispatch and customer service contractor

What you need is a dispatch and customer service contractor that knows enough about your business that they can be actually be helpful to your customers and prospective customers. They should also have the ability to schedule appointments for you on the call. Your customers will appreciate getting help when they call, from a real person (as opposed to a voice mail box) and not have to wait for a call back to make their appointment. Plus it will save you the time in making return calls and keep your calendar full.

Hire the right customer service not just any old one. Your business will flourish and your customers will love you!

Want some help with your carpet cleaning business, check out our Dispatch and Customer Service Services!

Hiring A Dispatch And Customer Service Contractor For Carpet Cleaning Companies | Your carpet cleaning company is as busy as can be and taking time to answer your phones isn’t on your schedule. But you know you won’t stay busy if you don’t get those messages. So, you realize it’s time to hire customer service help. But don’t hire just anyone. That mistake could be worse than trying to do it yourself.