Transform Your Call Center to a Profit Center

Do what you do best and let us do the rest

Our team specializes in transforming your call center operations, allowing you to focus on your core business while we handle the rest. We provide seamless integration and support to ensure your customer service is efficient and effective.

Struggling with call center management while mastering core services? You're not alone.

Every missed call is a lost job opportunity. Each scheduling mishap or billing error can cost you hard-earned money. Without expert help, you’re burning advertising dollars and losing potential customers every day.

Missed Calls,
Lost Opportunities

Every missed call directly equates to a potential job opportunity slipping away.

Lack of Expertise,
Wasted Investments

Without specialized assistance, advertising dollars go to waste, causing potential customers to remain untapped.

Operational Mishaps, Financial Setbacks

Scheduling errors and billing inaccuracies can drain your hard-earned money.

Why choose us

We'll handle your calls, schedule your appointments, and take care of your inbound voice calls, qualify and book voice leads and digital leads, and set up strategic outbound campaigns to drive customer loyalty, promotional and branding, and follow up on opportunities. No more missed opportunities or administrative headaches.

Custom Solutions:

Our best practices and trained teams will tailor a solution to meet your business needs.

Affordable:

With our pay-as-you-go model, you only pay for what you use.

24/7 Customer Service:

Our team is available 24/7 to assist and ensure your business runs smoothly.

Quality Assured:

We are committed to delivering services of the highest quality, every single time.

Ready to free up time, improve customer service, and grow your business?

Don’t let back office tasks hold you back any longer.
Discover the difference Contractor In Charge can make for your business.

Get Started

I very rarely take time to write reviews but I had to for Contractor in Charge. We initially hired them to help us with overflow and after hour calls and that made a huge improvement for our company in itself. At the end of 2023, we found ourselves without a dispatcher or call taker so CIC took over full-time.

Gotelli P.

Lynn and her team have been great partner as an extension of our plumbing & hvac business. Like to give a huge shout out to Danielle for taking care of our after hours call center. Lastly one of their agents Rianna provided excellent customer service to one of our customers.

Michael G.

I have had the privilege of working with Lynn's team for both dispatch and accounting. Honestly top notch. Her team does a great job of handling our calls and dispatching them and even moving calls around as needed. They also do our accounting and I must say after working with over 4 accountants that her team is by far the most organized and the most reachable. Their numbers are always spot on and the feedback they provide is wonderful. I am so thankful that I am a customer of hers.

PlumbSmart Plumbing and D.

Lynn and her crew have been the fractional CFO on several high end transactions that we sold. These owners got the highest end of the valuation range because she had their financial house in order!

Brian C.

I’ve worked with Lynn and CIC for many years. They do a great job saving us money on call center and book keeping operations. Highly recommend

Bill B.

Contractor in Charge has been great to work with! they are professional, timely, and are a great partner.

Nick C.

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