Now, with Contractor in Charge, we have a full call center backup solution that can book calls in our ServiceTitan® System.
With CIC taking care of the bookkeeping services we now have up to date reporting, up to date ServiceTitan® information, Profit by Design Management, and one-on-one care so we can be sure our books are kept in order.
Anytime we need to leave early, or we have a staff meeting, I transfer our phones to CIC and know that they will take care of our customers just as we would.
Working with Deb, Lynn, Susie and all the agents has been fantastic. They really are an extended part of our Ace Pelizon Plumbing family.
For the first time in a long time, I do not worry about the financial part of my business because I know it is being handled by professionals.