The simplest way for a service trade company to gain a competitive edge is to focus on its core competencies. If you run an HVAC company, that means providing the very best HVAC maintenance and repair services you can. If you’re a plumber, that means keeping home- and business-owners happy through quick, efficient, high-quality plumbing work. And if you run an electrical company, it means focusing on your trade and your craft, remaining up-to-date with the best practices in your field.
These, ultimately, are the things that bring in revenues—and everything else plays a supporting role. Answering phones, addressing customer concerns, setting appointments—those things matter, but they’re not the core of what you do. In fact, they’re tasks you can either delegate or outsource to someone else, freeing you to focus on what you do best.
Outsourcing vs. Insourcing
But that raises the question: Is it better to outsource these auxiliary functions to a third-party vendor, or to insource them, training members of your team to take over?
While team development and delegation are both valuable, they also have their drawbacks. When you hire an employee to handle these tasks, it means spending time and money to train them. It means providing them with a desk space, computers, phones, and other equipment. And of course it means salary and benefits. And what happens when the person you hire to answer the phones goes on vacation? You’re right back where you started.
Outsourcing addresses these problems:
- You won’t be left short-staffed during summer vacation season, or be caught flat-footed when an employee falls ill.
- It’s a more affordable option, as you don’t have to factor in benefits—which can often add as much as 15 percent to your payroll costs.
- You don’t have to worry about losing the employee you worked so hard to train.
- You can be sure that you always have qualified professionals ready to handle their work and to serve you with their expertise.
The simple reality about outsourcing is that it offers a team of trained and ready professionals who can hit the ground running on day one—and it costs a fraction of what it would cost to bring those same professionals in-house.
Of course, it’s important to maximize your value by outsourcing to the right team. Contractor in Charge provides services exclusively to home service trades. We know how plumbing, electrical, and HVAC businesses work, and we are prepared to help them grow as efficiently and strategically as possible. We offer a range of outsourced services including dispatch, payroll, and bookkeeping. And, our virtual office solutions allow you to field incoming calls and turn those inquiries into actual appointments.
We’d love to talk more with you about outsourcing opportunities for your service trade. Reach out to us now to schedule a free consultation.