Customer service is important to any business. It certainly applies to yours and you take that very seriously. The thing is, that if your staff just consists of you that’s a problem. If you have an assistant, can you be there all the time to ensure that your customers are getting consistent customer service?
Outsourcing is the right solution
Outsourcing is a perfect solution for either scenario. No, you’re not sending your customers to an impersonal call center in New Delhi. The outsourcing you’ll be doing will be to a US company that understands your business and customers.
Knowledgeable and quick!
A customer service outsourcing company is there to do everything you can’t. A good one will respond to your calls in seconds, not minutes. They will be knowledgeable about what you do and how well you do it.
Great, right? It gets better.
They will be answering your phones pleasantly and professionally. They will never get sick and tired of answering the same questions over and over. Your customers get friendly yet professional service that reflects very well on your business.
Dispatch and scheduling
The elite customer service outsourcing company will also have access to your dispatch program and schedule your techs for emergencies and scheduled service calls. Your customers will get top notch service and have their needs met immediately. You will relieve yourself of the burden of being tied to your phone or office and worrying about how your phones are (or aren’t) being answered.
Don’t be afraid to look into customer service outsourcing. It could be the best decision you ever make.