Your carpet cleaning company is as busy as can be and taking time to answer your phones isn’t on your schedule. But you know you won’t stay busy if you don’t get those messages. So, you realize it’s time to hire customer service help. But don’t hire just anyone. That mistake could be worse than trying to do it yourself.
So let’s see why that is
Picture this: you have a client call because their dog ate a bag of chocolates and threw them up all over the carpet. They need to know whether the stains will come out and what they can do. If you had the time to actually take the call and either give them some advice on how to try and treat it or schedule the time to come and let your magic remove the stains. Hire the wrong service and the most you’ll get is a name and phone number. At worst your prospective customer will move on to another company that will answer their question on the first call.
Dispatch and customer service contractor
What you need is a dispatch and customer service contractor that knows enough about your business that they can be actually be helpful to your customers and prospective customers. They should also have the ability to schedule appointments for you on the call. Your customers will appreciate getting help when they call, from a real person (as opposed to a voice mail box) and not have to wait for a call back to make their appointment. Plus it will save you the time in making return calls and keep your calendar full.
Hire the right customer service not just any old one. Your business will flourish and your customers will love you!