Have you ever wondered why some contractor answering services charge one rate and another service charges more or less? It’s because some services offer so much more “service” than others.
Low end service
If you hire a low rate service, don’t count on a lot of frills. The most you’ll get is someone answering your phones and giving you messages that you need to return and schedule. Usually you hire an answering service to save you time. Not sure how this type of service does that, but at least you don’t miss calls. Whether those prospective customers wait for you to call back or move onto the next name on the list is a risk you take.
Mid rate service
A mid rate service may schedule appointments for you instead of just taking phone messages. They may or may not use your scheduling software. If not, you’ll need to take what they have on a calendar page and add it to your software. Obviously there is a bit more to be charged if they are taking those few extra steps. So you might not lose those prospective customers, but you may be getting appointments that you don’t really need, or lose them because it was actually an emergency situation and the service didn’t know.
Full service contractor customer service company
The full service contractor customer service company charges the most, but gives you much more bang for your buck. This service has it all. They are knowledgeable about your area of business. If you’re an electrical contractor or plumber, they know enough to know the difference between an emergency and something that can wait to be scheduled later. They use your scheduling software to send immediate emergencies out to the field or non-emergencies onto your schedule.
Your customers will love it and probably have no idea that they are talking to a service and not your own office staff. You look professional and the kind of business that people will want to work with.
Don’t go cheap with your service. Your business and customers will thank you for it!