An answering service may be just the thing you need for your business! Bugs or critters, you get rid of them all. It feels, though, like you spend more time on the phone answering calls from customers than you do getting rid of their pest problems. So what is the answer? An answering service, of course! There are things you should be looking for in a pest control answering service.
First, how reliable are they?
This means doing some leg work. Check online for complaints. Check with the Better Business Bureau for the same. Are there suits filed past or present in the local courts? Are they incorporated ? Is that incorporation up to date or has it lapsed or been terminated? If they pass all of these tests, there is still more to be done.
Now you need to interview your choices.
Ask them about their hours of business. Do they have people answering after hours or a voicemail box? Ask them their hiring process for staff answering calls. Ask them how they handle emergency calls. All of these things are important in your decision making process. Why? Because if affects your business. Do they answer during business hours as well as after hours? If it’s only after hours, that doesn’t help when you are the busiest. You could have your own voicemail system, so why pay extra for the same thing. Their hiring process is important because you need to know if they are knowledgeable about the very things that your customers are calling about. If your customers are having difficulties with mice, does the answering service know the process for exterminating the home? When customers get information up front, they are more likely to use the most knowledgeable company.
Are they knowledgeable with your scheduling software?
Lastly, are they able to integrate with your scheduling software to schedule technicians on the spot? The best way to make sure you get the customer on the calendar isn’t by having someone return a message to schedule them, it’s by scheduling them when they call. An answering service that can do just that is the one you need.