Summer is a time for thunderstorms which means electrical issues for your customers. System shorts, power surges and also things like more construction means your business is busier than ever. It makes it so much harder to answer your phones and return messages to customers and prospective customers. You need help, but not just any kind of answering service. You need an electrical answering service that provides more than just answering your phones.
When someone hires you do they ask questions about your business and service? Of course they do. So shouldn’t you when hiring a service for your business? You need to know things like their business hours and process. You need to know how they handle emergency calls. You need to know how they hire the employees that will be answering your phones. How educated are they? What standards of knowledge are required? Have they been educated about at least basic electrical systems?
You need to know these things because it’s important that the people answering your phones have at least a basic knowledge about what your customers and prospects will be calling about. They should at least be able to troubleshoot for the customer. Why send a tech when it is a problem as simple as a flipped breaker? Keeping small issues from becoming big ones will make your customer happy. It will also mean they call back if that problem does become bigger. If it is a bigger issue, it’s important that you get details about the issue, not just a name and number.
Like any other business, you need one that is reliable and has a good reputation. That means after you ask your questions you should do your due diligence and investigate the business.
Do your due diligence
Check with the Better Business Bureau, state and local court searches, making sure the electrical answering service you are considering has all needed licenses, etc. Check with other similar businesses that may use them and get recommendations. Don’t hire anyone that will harm your reputation by doing substandard service when answering your phones. You deserve better, and so do your customers.