Your contracting business is up and off the ground, but you’re working hard on projects and keep missing calls from clients and prospective clients. You could hire someone but that has it’s own set of issues. So what should you do? Hire a virtual answering service.
In the old days a virtual answering service was merely a take name, phone number and text you that info. Google voice can do that now you don’t have to pay if that is all you want.
The New “Answering Service”
We are so pleased that those days of taking messages and sending texts are gone. Now an “answering service” looks more like full blown customer. Services including call handling, scheduling on your software, dispatching and interacting with your technicians.
Benefits of Getting Outside Help
The first benefit from hiring an outside service is it keeps your costs down. Hiring an administrative assistant to work for you means paying a salary, payroll taxes, health insurance and other benefits that will eat into your fledgling business.
Hiring an outside service means that you aren’t responsible for those overhead costs.
These services also make you look much more professional. The person answering your phone is friendly, knowledgeable and helpful. He or she makes your business look not only professional, but well-established and large enough to handle anything they need… even if you are only a one man shop.
Have you ever gotten annoyed or frustrated with a business because you can’t get a real person on the phone? Voicemail is always helpful, but interacting with a person can make a business seem much more responsive to your clients. The best part is that even if you’re away on vacation, on business or on a job site, you have a person answering your phones.
When looking for a virtual answering service, ask whether they specialize in particular types of businesses. Many do and hiring one that specializes in contracting will mean those answering your phones are even more helpful.
So don’t stress about making sure your phones are covered. Hire a virtual answering service, like Contractor In Charge, today!