Contractor Corner

As an HVAC contractor your business relies on how you dispatch your technicians to the field to get your customers serviced. So how are you dispatch scheduling? Do you depend on a calendar page and a telephone?

There are plenty of ways that are so much better than that. In the age of computers, smartphones and tablets, not using the software listed below is downright misguided! So read on then choose your favorite!

Service Fusion:

Service Fusion is a full service software package and it includes a great dispatching and scheduling module. It has great features to help you schedule jobs and dispatch your employees. Things like a drag and drop dispatch grid so you can easily assign work to your employees even while they are on the road. That job information will then dispatch it to employees in the field to their cell phones or tablets. The drag and drop is very visual and easy to use, and lets you map out the best routes to get them there on time.

http://www.servicefusion.com/

Related Post: How Outsourcing Your Dispatch Scheduling Can Help Your Contracting Business

ServiceMonster:

This is a field service management platform that offers desktop and mobile scheduling, customer and order management as well as accounts receivable and payment processing. You will have real time fluid scheduling that is synced automatically between your mobile devices and office computer. No manual updates or changes needed! Great customer data capture and marketing help. You can print and ship thank you cards and track ROI with reports that will show how you are performing.

http://www.servicemonster.net/

There are others, but don’t keep your same old tired system. Your customers, and YOU, deserve better.

If you would like help managing all the aspects of your dispatch scheduling, give us a call today to find out how to get started! 813.438.3666 Nationwide

How Are You Dispatch Scheduling?- Scheduling Your HVAC Jobs  |  As an HVAC contractor your business relies on how you dispatch your technicians to the field to get your customers serviced. So how are you dispatch scheduling? Do you depend on a calendar page and a telephone?

As much as you hate to admit it, being a contractor means being a salesperson. Oh no, not THAT word! But yes, you have to sell the jobs before you can do the jobs. People aren’t always going to come to you. You have to be prospecting and marketing and selling yourself and your contracting skills. So before you pull out and rely on the old ABC’s of selling, don’t.

ABC’s of Selling

The ABC’s of selling… you know, Always Be Closing. The cornerstone of high pressure sales. Don’t you just love it when someone uses that tactic on you? Of course not! So don’t think for a second that it will work with your clients and prospective clients.

Selling isn’t about closing. Selling is about relationships. Selling is about listening to your clients and offering them the solution to their problems. If you can do that you don’t have to “always be closing.”

How you market Yourself

Sales also involve how you market yourself. This is a great way to get away from the ABC’s. Being able to show people who you are and what you do before you contact them or they contact you is a huge plus. You can do this well and easily today using social media.

Using Facebook for not only the social media aspect but also for ads. Use your smartphone to blast text current, past and prospective clients about a new service you may have or a special you may be offering. Go old school and send out postcards or take out ads in your local paper. Better yet, get on the phone! Call people. Engage them in conversation. Ask if they need help or have a project that needs a hand.

Don’t use high pressure tactics with your clients. Sell them, don’t push them.

Want some help with all this contractor sales communication? Check out our Contractor Services page to learn more!

Contractor Sales Tips - That Old ABC Tactic Doesn't Work Anymore

Today we are going to focus on contractor sales tips!

What is the number one mistake that contractors make? Here are some thoughts: You may not want to admit it, but being a contractor also means you’re a salesperson. Yes, you build things, but if you don’t sell the jobs, and yourself, you don’t work. It’s pretty simple. Only so many jobs will come without marketing and selling yourself, and even then you need to sell the client on the items needed to be done.

Follow-up

Well, it’s a mistake that all sales people typically make at one time or another. In a word, it’s follow-up. Sounds like a pretty dumb thing not to do, but not following up with people is very common. The thought process is either “I don’t want to pester them” or “if they need my services they will call.” Sound familiar? Well neither thought is correct.

You aren’t pestering them!

Whether you heard from them directly asking for information or a quote, or they asked because of your prospecting efforts, they were interested enough to ask. Never mind that you took the time to visit their home or meet with them and write out the quote. If you wanted to waste your own time you should have just taken the day off. How do you think it looks to the customer for your to provide a quote and then effectively disappear?

The second thought “if they need my services they will call” is also wrong

People are busy. They want to get things done, take steps to do that and then get distracted onto something else. Think about your own busy life. How often have you forgotten to do something like pick up milk on the way home from work or call a doctor back to reschedule or set an appointment? How great would a follow up call have been to help you remember? Same goes for your customers. Between running kids here and there, working and all the other errands, being busy means things fall through the cracks.

A follow up call can make a customer very happy. They know they haven’t been forgotten and that their business is important to you.

There you have it…our best contractor sales tips for increasing your revenue!

Contractor Sales Tips, The #1 Mistake Contractors Make! | What is the number one mistake that contractors make? Here are some thoughts: You may not want to admit it, but being a contractor also means you’re a salesperson. Yes, you build things, but if you don’t sell the jobs, and yourself, you don’t work.

Increasing your sales is something that all contractors and business people are trying to do. More sales equals more profit. Sometimes you have to spend money to make it, but if you could increase your sales without spending more money, wouldn’t that be a positive thing?

There are ways to do that, actually pretty simple ones. When you do spend money to market yourself, such as sending out postcards or taking out an ad, that will get you some response. So what do you do with that response? Do you capture that information? What do you do with it?

Capturing the information

The key to successfully leveraging your marketing is capturing the information so you can use it to continue to market and increase sales without spending more. Be sure to put contact information into your list, emails into your email autoresponder. Follow up with them. I know you’ve heard the statistic, but it takes at least 5 follow up contacts to make most sales. Most people give up after the first.

The stats run like this: 44% of salespeople give up after one “no”, 22% give up after two “nos”, 14% give up after three “nos” and 12% give up after four “nos”.

That means at least 5 follow ups, or touches to make a sale. So come up with a routine and calendar it for 5 or more. Whatever works best for you, but it can be a combination of calls and emails but the important part is don’t give up! Remember, those calls and emails don’t cost extra but can make a huge difference.

Use that information in other ways too

It’s the perfect “warm” list to use for promotional emails to entice those who have shown an interest into actually doing something, which will definitely increase your sales. Remember, it’s up to you what it might be, but using that information in creative ways and for free is the key!

How To Increase Your Sales Without Spending Anymore Money | Increasing your sales is something that all contractors and business people are trying to do. More sales equals more profit. Sometimes you have to spend money to make it, but if you could increase your sales without spending more money, wouldn’t that be a positive thing?

An answering service may be just the thing you need for your business! Bugs or critters, you get rid of them all. It feels, though, like you spend more time on the phone answering calls from customers than you do getting rid of their pest problems. So what is the answer? An answering service, of course! There are things you should be looking for in a pest control answering service.

First, how reliable are they?

This means doing some leg work. Check online for complaints. Check with the Better Business Bureau for the same. Are there suits filed past or present in the local courts? Are they incorporated ? Is that incorporation up to date or has it lapsed or been terminated? If they pass all of these tests, there is still more to be done.

Now you need to interview your choices.

Ask them about their hours of business. Do they have people answering after hours or a voicemail box? Ask them their hiring process for staff answering calls. Ask them how they handle emergency calls. All of these things are important in your decision making process. Why? Because if affects your business. Do they answer during business hours as well as after hours? If it’s only after hours, that doesn’t help when you are the busiest. You could have your own voicemail system, so why pay extra for the same thing. Their hiring process is important because you need to know if they are knowledgeable about the very things that your customers are calling about. If your customers are having difficulties with mice, does the answering service know the process for exterminating the home? When customers get information up front, they are more likely to use the most knowledgeable company.

Are they knowledgeable with your scheduling software?

Lastly, are they able to integrate with your scheduling software to schedule technicians on the spot? The best way to make sure you get the customer on the calendar isn’t by having someone return a message to schedule them, it’s by scheduling them when they call. An answering service that can do just that is the one you need.

Find out more about how to hire that kind of amazing pest control answering service today! Click here

5 Things You Should Look For When Hiring A Pest Control Answering Service

You know that you have plenty of contractor competition out there, some, if not most, as competent as you are. So how can you set yourself apart from the contractor competition? A few simple things will make you stand out.

How do you look when you meet with clients?

Just because you are a contractor doesn’t mean it’s ok to show up to a client meeting in grungy work clothes and mud caked work boots. It doesn’t show much respect for your clients. Yes, they know what you do, but would you like it if your doctor or lawyer showed up in shorts and a t-shirt to your meeting with them? Of course not. It would be unprofessional. Take a few minutes to be sure that you and your staff show up to client meetings well groomed and dressed nicely.

Be on time

You know what else shows professionalism? Showing up on time. That’s just common sense and shows respect for your client’s time. How annoyed are you when you show up on time for an appointment with a doctor, only to be left waiting past your appointment time. Have you ever sat and waited for a service person to show up “between 12 and 5”? Don’t do that to your clients. Show up on time. If you are running late, call. Apologize for your tardiness and offer to reschedule. Respect their time like it was your own.

Open communication

Lastly, be sure to be open in your communication with your clients. Communicating with people isn’t just the words you say. It’s also what you don’t say. You need to be listening to your clients more than talking to them. How else can you know what they want? Ask questions and listen to the answers. Then be available to answer questions while the job is being completed. Being unavailable or absent won’t engender confidence in your company!

Do these easy things and you may find that your business grows and grows.

One of the main things we hear from dissatisfied customers and prospects is that they could not get a hold of their contractor. One way to stay “available” is to use a Dispatch and Scheduling service like Contractor In Charge offers… check it out today!

3 Super Easy Things You Can Do To Set Yourself Apart From The Contractor Competition | 3 Super Easy Things You Can Do To Set Yourself Apart From The Contractor Competition